How to Get Ahead of Costly Customer Turnover

How to Get Ahead of Costly Customer Turnover

When a customer leaves unexpectedly, it’s not just the loss of revenue that stings – it’s the loss of control.  “Why didn’t we see it coming? What changed? Could we have done something sooner?” For many distributors, teams often don’t realize an account is at...
How Distributors Can Perfect Order Processing in Business Central

How Distributors Can Perfect Order Processing in Business Central

For most distributors, margin erosion doesn’t happen all at once. It happens in pockets: a 2% over-discount here, a missed shipping charge there, or an order fulfilled for a customer who is already 60 days past due. Individually, these are nuisances, but collectively,...
Profitability as a Path to Freedom in Business

Profitability as a Path to Freedom in Business

Most distributors say they want more sales and greater market share. But what they’re really after is stability and breathing room. They want to stop worrying about payroll every Friday and to know their business can withstand the next economic shock. They want the...
Where Distributor Profit is Won or Lost

Where Distributor Profit is Won or Lost

Most distributors can tell you how their business is performing at a high level: Revenue trends  Order counts  Quota progress What’s harder to see is what’s driving those numbers. Which orders are profitable. Which customers are putting pressure on margin. Which...