Our mission is to make you more efficient from the time a customer places an order to when they receive it at their door. Taking the time to optimize every step of the customer-to-cash cycle is a worthy investment for your business, because it makes life easier for your customers and for your team.
Customer satisfaction relies heavily on efficient order fulfillment. Late or lost shipments, damaged products, and incorrect orders all leave your customers with a poor impression of your company, and discourage them from doing business with you again. On top of that, rectifying order errors means added expense and labor that could have been prevented.
But how do you prevent it? Cavallo’s solutions are designed to supercharge your ERP and add value and efficiency to every step of the order fulfillment process, so you can keep customer satisfaction and profits high. To get you started, we’ve outlined five actions you can take today to transform your operations.
One of the best ways to make your day-to-day processes run more smoothly is by automating as many manual processes as you can. Depending on what your operation looks like, that could mean automating EDI or eCommerce orders, sending documents like order confirmations and tracking numbers automatically, or seamlessly moving items through your workflow queues.
All in all, automation eliminates waiting waste by taking charge of manual tasks and getting orders closer to their destination. What’s more, setting up automated rules and evaluations embedded within your workflow processes vastly reduces opportunities for error, from picking to shipping. This in turn results in satisfied customers and saving money you would have spent on amending costly mistakes.
Since the order fulfillment process starts in your warehouse, having accurate and timely picking and packing processes is essential to boosting your efficiency. If your operation isn’t already using barcodes and scanners to pick inventory, this is a huge upgrade you can make.
Instead of managing your inventory by hand with a pen and a clipboard or an external spreadsheet, assign a scannable barcode to every item in your warehouse, so all you have to do to collect information about that product is scan it. Not only is this process much faster than manually recording data, it provides up-to-the-minute accuracy and accessibility of information, so you never have to wonder if you have the correct item in hand.
That’s the kind of accuracy and timeliness your customers—and your team—will appreciate.
An accurate picking and packing process is only one half of the equation when striving for an efficient warehouse. Total visibility of the state of your inventory is crucial to avoiding backorders that frustrate your customers, costly overstocks that allow products to collect dust on the shelves, and bottlenecks that delay shipments.
That’s why you need an inventory management system that gives you reliable updates in real time throughout every stage of the order fulfillment process. Save time and money with SalesPad by Cavallo Inventory Manager, a tool that gives you a bird’s eye view of your entire warehouse, so you know with confidence what you have, where it’s located, and what it’s worth. Having instant access to this data brings your orders out of the dark, and enables your team to field customer questions about their orders with ease.
With the rise of ecommerce, more and more customers are choosing to buy online. One way for distributors and retailers to take advantage of this trend is to engage in drop-shipping, or enlisting a third party to receive an order and directly ship the product to the customer. This practice allows you to sell products you don’t physically have on hand, thus freeing up your warehouse space and the number of staff you need to handle inventory.
Furthermore, the sky’s the limit when it comes to the variety of products you can sell via drop-shipping, since you’re not constrained by having to hold it all in your own warehouse. Drop-shipping also gets backordered items out to customers faster, keeping their satisfaction high and your costs low.
Integrations are another powerful way to optimize your ERP, because they connect with your software solution to provide specialized support for any part of your order fulfillment process. Whether you’re looking to process credit cards safely and securely, speed up your EDI transactions, or ensure your company is tax compliant, there’s a product that integrates with Cavallo software to make your business processes more efficient.
In addition to drop-shopping, integrations are a great strategy for leveling up your ecommerce activity. Our integrations with Adobe Commerce, Shopify, and WooCommerce plug in to Cavallo’s software to seamlessly unite our solutions with your ecommerce platform.
If you implement these measures, you’ll see a complete transformation in the efficiency of your order fulfillment and the satisfaction of your customers.
Let’s talk about streamlining your order fulfillment processes, and how you can drive growth and revenue by implementing our solutions. Get in touch with one of our experts to start reaching your business goals.